FAQ

A

You have right to re-inspect the goods and we will bear the responsibility for below issues if they are raised within 30 days after the goods arrived the destination:
*Quality problems which including the fabric quality, workmanship, size specification, colors or trims are not as the final inspection report or approval comments or samples’.
*Quantity problem which including the total quantity is less then Invoice or the packing is not matched the Packing List.

A

Our closed shipping port is Shanghai China, another ports in China is workable too.
Buyer's shipping forwarder to arrange the shipment is acceptable. We also can use ourself shipping forwarder to arrange the shipment as per Buyer's requirement.
We will be in charge to clear Chinese custom and submit the relation documents. The below shipping documents will be submitted to you or Bank after shipment：
Original Invoice 3 sets
Original Packing List 3 sets
Original Bill of Loading 3 sets
Other documents if need.

A

We have strictly quality control system, There are at least three product inspections, i.e. before in line, in line and final inspections. Each inspection shall be reported and followed up. All reports shall be filed in time according to the specifications. During the production process, the correct production samples will be followed. and also we have special QC to do the inspection based on AQL2.5 or 4.0 standard. We accept customers' QC to inspect the goods in any time.

A After order confirmed, we will submit the below free samples for approval:
1. 2-3 pieces approval fit sample in random color correct fabric, the size grading will be started after the fitting approved by you.
2. 2-3 sets Fabric quality swatches, Lab dips, prints and all of the trims. The fabric and trims will be ordered after they have been approved by you.
3. 1 set Pre-production samples in any one size with correct fabric and accessories, the production will be started after the pre-production samples have been approved by you.
4. 1 set shipping samples picked up from the bulk cross size and colors, the shipment will be arranged after the samples approved by you.
All of the samples are to make sure the Fitting, Workmanship, Fabric, Colors and trims are as request, You would not change the mind if we have already started the production as per your comments, otherwise the losses will be happened. So please check carefully and issue your comments.
If you need more samples listed above, the samples need to be paid and the extra sample units and details to be advise before the production started.

A

The prices on our Empirelion website marked B2B are based on FOB Shanghai price term, Marked B2C are retail prices, so All of the prices and term could be negotiated as per the order units and details. The final prices and term is subject to both confirmation.
We accept payment via the payment methods shown here. 
If order amount is less usd10,000, the payment is 30% deposit by T/T and the balance 70% to be paid by T/T at sight after the goods shipped.
If order amount is more than usd10,000, the payment could be 30% deposit by T/T and the balance 70% to be paid by T/T at sight after the goods shipped. Or by Letter Credit at sight.
Other payment methods could be discussed before the sales contract signed.

A

You can place the orders for any styles one website, the details, logo and trade mark could be not changed as your requirement which is called OEM. This section of our T&Cs explains how that works.
Your order via the Site for a Product is an offer to buy that Product from us. When we get your inquiries, we will send you an order confirmation email listing each Product you have requested to order and an estimated delivery date. At that point a sales contract will be made between us to confirm the units, prices, payment term and shipment date, etc.
For the products, You'll know the lead time for both samples and production and also when they will be shipped, we will have a special salesman to in charge of the orders and keeping touch and update with you by email.

A We have terms and conditions ("T&Cs") for a few different reasons:
· They contain the rules which apply to your use of the Site, including material you might upload to the blog and in reviews;
· They set out all the rules which apply to your purchase of a Product; and
· They contain information which we need to tell you, for example your rights under the Consumer Contracts Regulations.
If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both.
So, please read them and click here to print or save them if you like. Our T&Cs were last updated on 26 Dec 2019. Contact us if you have any questions about them.
The T&Cs go hand in hand with some other documents which contain other important information:
· Our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy");
· Our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and
· Our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations ("Returns Policy").

A

We are Jiangsu Empire International Company Limited. We operate the website at Empirelion.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us.
We're a company registered in China with company number 3208047272571571. Our registered office is 1^st East Jiujiang Road, Huaian, Jiangsu, China
If you need to contact us, see our Contact us page for a list of the different ways you can reach us.