FAQ

A

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due. See our  Delivery Policy for more information on this. 
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch process so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we may either contact you and ask you if you would like to proceed with the order at the correct price, or we may contact you to tell you that we have cancelled your order (and you will then need to place a new order if you still wish to buy the Product).
We accept payment via the payment methods shown here. 
By placing an order on the Site, you confirm that the payment details provided by you are valid and that when your order is accepted and processed by us, payment will be made in full.

A

When we sell a Product to you, just like all purchases, there's a contract in place for that sale. This section of our T&Cs explains how that works.
Your order via the Site for a Product is an offer to buy that Product from us. When we get your order, we will send you an order confirmation email listing each Product you have requested to buy and an estimated delivery date.
This order confirmation email is acceptance of your offer by us. At that point a contract will be made between us for you to buy, and for us to sell, the Product that you have requested to buy.

A We have terms and conditions ("T&Cs") for a few different reasons:
· They contain the rules which apply to your use of the Site, including material you might upload to the blog and in reviews;
· They set out all the rules which apply to your purchase of a Product; and
· They contain information which we need to tell you, for example your rights under the Consumer Contracts Regulations.
If you use the Site, purchase a Product or upload any material onto the Site, you are confirming to us that you agree to the then current T&Cs. They are legally binding on us both.
So, please read them and click here to print or save them if you like. Our T&Cs were last updated on 26 Dec 2019. Contact us if you have any questions about them.
The T&Cs go hand in hand with some other documents which contain other important information:
· Our Privacy Policy, where we tell you what information we collect about you and how we use and disclose it ("Privacy Policy");
· Our Delivery Policy, where we tell you about delivery options for a Product and any restrictions on where we can deliver or extra charges ("Delivery Policy"); and
· Our Returns Policy, where we tell you how to return a Product in certain circumstances including because you have changed your mind under the Consumer Contracts Regulations ("Returns Policy").

A We are Jiangsu Empire International Company Limited. We operate the website at Empirelion.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us.
We're a company registered in China with company number 3208047272571571. Our registered office is 1st East Jiujiang Road, Huaian, Jiangsu, China
If you need to contact us, see our Contact us page for a list of the different ways you can reach us.