FAQ

A The rules
Some areas of the Site allow you to enter content. We want everyone using the Site to have a good experience, so you promise that your content (“Content”) will not: 
· contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
· promote sexually explicit material, violence or discrimination based on race, sex, religion nationality, disability, sexual orientation or age;
· infringe any copyright, database right, or trade mark, or any other intellectual property rights of any other person;
· be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
· be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
· be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material. 
Who owns content posted
By submitting Content you are granting us, a perpetual, royalty-free, non-exclusive, irrevocable licence to reproduce, modify, translate, make available, distribute and sublicense the Content in whole or in part and in any form, including for marketing purposes in our own materials and on social media.
Your responsibilities
You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us because of: 
· Any claim by any third party that your Content is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice;
· Any claim by any third party that your Content infringes that third party’s copyright or other intellectual property rights; and
· Any claim by any third party that your Content breaches any confidentiality or privacy rights. 
Removal of Content
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site, although we do not actively moderate content posted.
You must not try to re-post Content that we have refused to post on the Site or that we have previously removed from the Site.

A

Intellectual property
“Empirelion” is a registered trade mark of Jiangsu Empire International Co.Ltd.. who is the owners or the licensees of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our Site.
You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. Nothing more, nothing less! You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.

A

We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose. If you notice a problem, feel free to let us know and we’ll see if we can try and fix it.
If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable. We will not be responsible to you for any errors or omissions, or any technical problems you may experience, or any use you make of the material on the Site, any websites linked to it or any materials posted on it.
If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant Product or the time you otherwise use the Site.<o:p>
Our total responsibility to you in relation to an order placed by you for a Product will be limited to the amount paid by you for the Product.
These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence.
Because we sell Products for personal use only our responsibility to you shall not for any reason include any business losses such as lost data, lost profits, lost sales or business interruption.

A

Sometimes we don’t send everything you’ve ordered at the same time, so please check your packing note and despatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team at empire@empirelion.com, who will try to rectify the mistake as quickly as possible.

A

If you have received an incorrect Product in your order, please contact our customer service team at empire@empirelion.com. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

A

If you think the Product you received is faulty, please contact our customer service team by phone on +86 517 84966328 or email at empire@empirelion.com. The team will tell you how to proceed. Please include as many details as possible about the fault.

A

It is important that each Product’s use and care instructions are followed properly.
It is important that washing instructions are followed exactly as stated on the label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the manufacturer. For accessories, it is important that manufacturers’ instructions about any restrictions on use are followed.
It is your responsibility to take reasonable care of the Product you have bought. We are not responsible to you to the extent that the problem with your Product is caused by your incorrect use or care.
But we also understand that sometimes things don’t go according to plan. If there is a problem with your Product, just get in touch as described below and we’ll try and help you. 

A

If you would like to exchange your Product for a different size or colour, please let us know within 28 days of the date of receipt of the Product. Please follow the section above on cancelling your order and, at the time you cancel your order, just tell us that you’d like an exchange instead of receiving a refund.
If the size/colour you have requested in exchange is unavailable we’ll let you know and issue you with a refund instead.

A Under the Consumer Contracts Regulations you have until 14 working days after you receive certain products to tell a retailer that you’ve changed your mind and would like to send it back. In fact, we don’t think that’s long enough, so we’re giving you 28 days after you receive a Product. 
The Consumer Contracts Regulations only apply to certain categories of products. What this means is that you cannot change your mind and send any of the following Products back:
· Products that have been personalised for you, including items that have been tailored or altered by you 
· Products that, by their nature, cannot be sent back (e.g. swimwear and underwear) 
If you change your mind, you must return the Product to us. Until you have decided whether to send a Product back to us, remember that the Consumer Contracts Regulations put a duty on you to take good care of them. 
This doesn’t mean you can’t try the Product on or inspect it to see if it’s right for you. All we ask is that you treat our Products with the same care as you would in our stores. So please try to keep the tags on, don’t mess with any hygiene seals or stickers and retain the original packaging as neatly as you can. 
You will not be responsible for the cost of sending the Product back to us if you change your mind as long as you use our recommended delivery service, details of which are given in our Returns Policy. If we do not receive the Product back we may arrange for collection of the Product from you at your cost. If you do not send the Product back, or have not looked after the Product and we receive it back damaged, we could make a claim against you for the loss/damage. 
Full details on returns can be found in our Returns Policy.
To let us know you have changed your mind and wish to cancel your order, please email us at empire@empirelion.com. Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in our Returns Policy on how to return the Product to us. 
We will issue you with a refund within 14 days of the earlier of receipt of proof of posting of the Products or the date that we receive the Products, including the cost of delivering the Products to you. 
We issue refunds via the payment method you used to place the order. If you would like to exchange your Product(s) rather than be issued with a refund, please see the section below. 

A Delivery dates of B2C products are estimated and are not guaranteed. Subject to stock availability, we aim to despatch a Product ordered before 7.30pm on the same working day.
We will always try to fulfil orders, but our only responsibility to you where a Product is no longer available, or if we are unable to supply a particular Product for whatever reason, is to make sure we do not charge you for the Product. 
Please note the prices show on site are excluding the delivery charge. 
There may also be some places we cannot deliver to. If you would like to know more about delivery options, prices and restrictions, see our Delivery Policy.